Terms & Conditions

Terms & Conditions

The purchase of any hotel & travel services offered by Travelers Hub Tours Sdn Bhd (hereinafter call ‘The Company’) constitutes a contractual arrangement between you and The Company and represents your acceptance of The Company terms & conditions set out herein. You are deemed to have read, understood and accepted the following terms & Conditions or/when you use this website, incorporate both online bookings and/or agent-assisted bookings.

1. Website and Services Content
Usage of this website is at your sole responsibility. This website (including the products and services) is provided on an “as is” basis and you assume total risk and responsibility for your use of this website and agree to:-

a) The Company is not responsible for any contents errors in the website, website free of bugs, viruses, worms or harmful codes, any breach of security into this website or errors. The Company shall not be liable for any incidental or consequential damages, assumes no responsibility, and shall not be liable for any viral infection of your computer equipment or software, or any other types of damage in any form. b) The Company may, but are not obliged to, monitor or record any materials provided by our suppliers or third party service providers to our website.

c) You are responsible for all of your activity in connection with the Website & Services content. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your right to access or use the Services.

d) You may not post or transmit unlawful, violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material (including material that may be considered threatening or obscene), or engage in any kind of illegal activity is strictly prohibited.

e) You shall be responsible for maintaining the confidentiality of your User ID & password. In the event of unauthorised use, you must notify The Company immediately. As a precaution, it is advisable to change it regularly.

f) In the event of credit card fraud or unauthorised use of your credit card by third parties, The Company shall not be liable any such loss incurred by you with or without your knowledge. g) You must reach the aged of majority in the laws of your jurisdiction or residence to register for, or book the Services available on this Website and usage of such Services is strictly prohibited for minors.

h) The Company reserves the right to change its contents & price list and to institute new charges at any time without prior notice. The Company endeavour to ensure all contents on the website including our suppliers and third party service providers are accurate at the time of publishing. In the unlikely event of error, The Company shall not be held responsible and reserves the right to cancel the confirmed booking and will fully refund the amount that has been paid.

i) You are responsible for your travel plan and any booking or reservation made based on your planning, The Company, suppliers and third party service providers will not be held liable nor entertain any refund whatsoever in the event that your travel plan is not suitable. Unless otherwise stated, all bookings or reservations are non-exchangeable and non-transferable.

j) All Services contents or travel products posted on this website are offered by independent suppliers and third party service providers and are subject to their terms and conditions and the availability of the services or travel products. The Company shall not be responsible nor liable for overbooking, misinformation or mishandling of any booking/reservation or booking by the suppliers and third party service providers or any other dissatisfaction or complaint relating to the quality of the services or travel products provided by the suppliers and third party service providers; any damage or loss to your personal property or personal injury howsoever sustained or caused. The Company shall not be considered a party to any transaction between you and any suppliers and third party service providers whether or not The Company may have received some form of revenue or remuneration in connection with such transaction or be liable for any costs or damages arising out of, either directly or indirectly from you or any other person involved or related to the transaction.

k) You are required to submit your credit card details accurately, including but not limited to, your name on the credit card, the issuing bank and such other authentication mark required by the suppliers and third party service providers. The Company, suppliers and third party service providers reserves the right to reject or not honour your reservation, notwithstanding that the amount is charged for your purchase on your credit card, if any of the card details provided by you upon your reservation is erroneous or if fraud is suspected.

l) Once full payment is authorised, an email confirmation voucher or e-ticket will be issued automatically to the email address provided during the booking process. Ensure to check all the details contained in are correct and complete. You will need to print this voucher or e-ticket and present it during check-in. m) Any refund or cancellation for tour products or individual components supplied by our suppliers and third party service providers, e.g. tour services, air tickets, hotel bookings, cruise or train services etc., The Company acts as an agent for these suppliers and third party service providers and subject to their the terms and conditions shall apply.

n) Agree to defend, indemnify and hold The Company, its directors, employees, and our suppliers, third party service providers from and against any third party claim, action or demand arising from your use of this website and/or any breach of any terms or condition by you.

o) These Terms and Conditions is governed by the laws of Malaysia and irrevocably submit to the jurisdiction of the courts in Malaysia.

2. Force Majeure

The Company cannot accept any liability or pay any compensation arising out of any failure or delay affected by you in the event of any unforeseeable, unavoidable event, circumstance or cause beyond The Company’s control.
3. Tour Reservation, Deposit & Cancellation

Reservation can be made with The Company any time through email and agent-assisted booking during business opening hours. Deposit must be paid upon reservation. Payment of deposit does not constitute confirmation of the tour. However the deposit is refundable if the requested booking cannot be confirmed by the Company for whatsoever reason except air tickets where their terms & conditions apply.

Independent Travel (FIT) Minimum deposits required are as follows:

– RM300 per person for Asean countries.

– RM500 per person for other Asia countries.

– RM800 per person for Australia/NZ/Europe/Americas

Group Travel (GIT) Minimum deposits required are as follows:

– RM500 per person for Asean countries.

-RM800 per person for other Asia countries.

-RM1000 per person for Australia/NZ/Europe/Americas

Bookings within 30 days prior to departure date must be accompanied with immediate full payment.

Full payment must be received 30 days prior to departure date, failure to comply, The Company reserves the right to forfeit the deposit and cancel the reservation. In such an event, the cancellation fee as stated below is payable by the Customer(s). Cancellation by Customer(s) must be made in writing to avoid any misunderstanding. Cancellation fees per person will be imposed as follows: (from date of departure)

  • Over 30 days Forfeiture of deposit
  • 15 to 30 days 75% of tour fare
  • less than 14 days 100% of tour fare

For tour products or individual components supplied by suppliers and third party service providers, e.g. tour services, air tickets, hotel bookings, cruise or train services etc., The Company acts as an agent for these suppliers and third party service providers and any cancellation fee under the terms and conditions of the respective suppliers and third party service providers shall apply. Vouchers and documents are issued subject to respective suppliers and third party service providers terms and conditions.

4. Payment Mode

Payment may be made in cash, cheque or credit cards. Cheque will only be accepted if presented to The Company at least 7 working days before the scheduled tour departure. A 2% administrative processing fee will be levied if the Customer(s) using VISA or MasterCard for payment.

5. Tour Information & Price Matters

a) Airfare (if any), accommodation, day tours (if any) airport transfers (if any) and meals (if any), as specified in the tour itinerary.

b) Tour prices are subject to change without prior notice. c) Sightseeing and other items as specified in the itinerary.

d) In the event of adverse weather or unforeseen circumstances, local ground operator reserves the right to alter the tour itinerary without prior notice.

e) Extension stay is subject to hotel conditions and applicable surcharges. It is the Customer’s responsibility to hold firm confirmation for the return flight. The Company and its suppliers/third party service providers shall not be held responsible for any inconvenience caused and extra expense incurred. No refund will be made for any unused air ticket, accommodation, meals or sightseeing, in part or in full.

f) Tour prices (ground tour arrangement) exclude air fare, government & airlines taxes, airlines fuel taxes, visa fees, travel insurance; laundry, excess baggage charges, beverages, room services, tips to local drivers / guides and personal expenses. Please refer to The Company for more information.

g) No refund will be made with respect to accommodation, meals, sightseeing tours or any other services included in the tour fare but not utilised by the Customer(s), either in part or full, or where the Customer(s) amends, cancels or otherwise varies arrangements after commencement of the tour.

h) The Company is acting as an agent for services rendered. If due to some unforeseeable circumstances the arrangement cannot be finalised and the reservation has to be cancelled, the Company will endeavour to notify the Customer(s) at least 1 week before departure. At times due to low participation for a group tour, The Company may choose to cancel the entire tour 14 days prior to departure. The Company may, if it so chooses, recommends alternative tours either to the same destination or other tours, based on current tour fare. In the case of a free and easy tour, accommodation and all services are strictly upon request and subject to confirmation. The Company may recommend alternatives if available. Please note that surcharges may apply on a case by case basis and the Customer(s) will be advised accordingly. Should the Customer(s) decide not to accept the alternatives, all refund will be made accordingly by the Company and without further obligations. The Company shall also not be held liable for any contingent costs incurred by the Customer(s) arising from the cancellation. The Company shall not be liable for any claims, losses, damages or costs sustained by the Customer(s).

i) Difficult and uncooperative Customer(s) whose act and conduct are unreasonable and detrimental to the enjoyment, interest, well-being and safety of the other Customer(s) and the smooth-running of the tour in general will be dealt with by the local guide. The local guide may require the difficult Customer(s) to leave the tour and his/her decision in this respect is final and conclusive. The Company will not refund any uncompleted part of the tour.

6. Air Ticket

a) All fares & taxes quoted are subject to changes with or without prior notice and subject to seat availability.

b) Fares and taxes quoted are guaranteed only upon issuance of air tickets.

c) Upon confirmation of flight booking, a deposit will be required to secure the reservation. (Not applicable for low-cost airlines or any special promotion fare by full-fledged airlines).

d) Ticket value less than MYR1000, a full payment is required. Ticket value more than MYR1000, a deposit of MYR500 is required.

e) Balance of full payment is required 30 days before the date of flight departure or before the deadline set by the respective airlines.

f) All amendments, cancellation, no-show, or refund are subject to terms & conditions of the respective airlines. An administrative fee excluding airlines charges maybe imposed.

7. Travel Documents & Travel Insurance

a) It is the Customer(s)’s sole responsibility to ensure that he / she has a valid passport with minimum 6 months’ validity, necessary visas, vaccinations, health certificates and all necessary travel documents as required by the various government authorities of the country(ies) to be visited.

b) The Company renders assistance in visa application wherever possible. This service is subject to visa fee & service fee charges. Please check with The Company on the amount. The Company cannot, however, guarantee the approval of such visa application. If, for any reason, application for visa or exit permit is rejected, full refund of all monies paid (excluding visa application fees paid to the respective embassies) will be made if the result of the rejection is made known to the Company at least 30 days prior to departure. If less than 30 days’ notice is given, relevant cancellation fee as stated in section ‘Tour Reservations, Deposit & Cancellation will apply. This refund is subject to the terms & conditions of the respective embassy.

c) The Company will not be responsible for any expense, reimbursement or refund of the tour fare if the Customer(s) is deported or refused entry by immigration authorities on the tour for whatever reasons, including improper travel documents, quarantine, custom regulations, possession of unlawful items or irregularities that may cause harm / damage to person or property.

d) Purchase of travel insurance is strongly recommended with respect to unforeseen circumstances such as trip cancellation, personal baggage loss, personal accident, injury or illness. Under no circumstances shall the Company be responsible for these unfortunate circumstances. The Company will be pleased to assist in the enquiries of any travel insurance and related matters.

8. Disclaimer

a) The Company assumes no responsibility for injury, damage, accident, loss, delay or irregularities that may be caused to person or property where such occur as a result of circumstances beyond its control.

b) The Company is an agent of airlines, a transport company etc., and is not liable for changes made by suppliers and third party service providers but will render assistance wherever possible. All tickets, vouchers and exchange orders are furnished and issued, subject in every respect to those terms and conditions under which the means of transportation or other services provided thereby are offered or supplied by our suppliers/third party service providers or airlines.

c) The Company will not be responsible or liable (for damages, refunds or otherwise) on matters related to

  •  Actions of any government orders, insurrection, civil disorder, war, military operations, weather, acts of God, strikes, compulsory quarantine or other circumstances beyond its control.
  •  Failure of the Customer(s) to obtain required documentation (e.g. health certificates, visas, passports etc.).
  •  Failure of the Customer(s) to follow reasonable instructions including but not limited to check–in and check–out places and times.

d) The Company reserves the right to change, amend, insert or delete any of the Terms and Conditions, or policies contained in this document, as the case may be, without prior notice.

e) This website may contain hyperlinks to websites operated by suppliers and third party service providers. The inclusion does not imply the Company endorsement of such websites and is not responsible for the contents of such websites.